Each product comes with an individual manufacturer’s warranty, as detailed below.
Prescription frames are warranted against manufacturer’s defects (i.e., hinges, colorings, welding points, and structural design) for one year from the date of purchase. Manufacturer’s defects do not include frame damage caused by misuse by vehicles, pets, or the like; damage by stepping or sitting on a frame, or scratching and tarnish.
Our lenses come with a scratch-resistant coating, at no extra charge. However, should the lens surface suffer abnormal wear and tear, we will provide a one-time replacement service within one year of the purchase date in which Eyewear Select will replace the lens for 50 percent of the original cost of the lens, plus shipping.
Note: There is no scratch warranty on sunglass lenses.
Sometimes it is more convenient and cost effective to deal directly with the manufacturer for repairs and warranty defects. Please review the list below for direct manufacturer contacts.
Warranty issues, defects, and repairs for some Luxottica sunglasses (listed below) must be handled directly with the Luxottica Group:
Please send the product, along with proof of purchase, problem description, your name, address, email address, and daytime phone number, as well as a $10 processing fee to:
Luxottica Group
ATTN: Consumer Returns Department
P.O. Box 304
Roslyn, NY 11576
Telephone: 1.800.343.5594 M-F 9-5 pm EST
Warranty issues, defects, and repairs for some Safilo sunglasses (listed below) must be handled directly with the Safilo Group.
Please send the product, along with proof of purchase, problem description, your name, address, email address, and daytime phone number, as well as a $10 processing fee to:
Safilo Group
ATTN: Consumer Returns
801 Jefferson Road
Parsippany, NJ 07054
Telephone: 1.800.631.1188 M-F 9-5 pm EST
Warranty issues, defects, and repairs for some Maui Jim products (listed below) must be handled directly with Maui Jim, Inc.
Please send the product, along with proof of purchase, problem description, your name, address, email address, and daytime phone number, as well as a $8.95 processing fee to:
Maui Jim® Inc.
Attn: Repair Dept.
One Aloha Lane
Peoria, IL 61615
Telephone: 1.888.352.1999 Mainland US & Canada
1.888.352.2001 Hawaii
33-(0) 4 67 17 09 80 Europe
Warranty issues, defects, and repairs for some Bolle sunglasses must be handled directly with Bushnell, Inc. Please send the product, along with proof of purchase, problem description, your name, address, email address, and daytime phone number, as well as a $5.00 processing fee to:
Bushnell
ATTN: Bolle Repair
8500 Marshall Drive
Lenexa, KS 66214
All other glasses not listed above can be handled directly through Discount Designer Glasses.
Prescription lenses are non-refundable. However, if you decide to exchange a frame that we have already made a prescription for, you will be charged or credited the difference of the new frame cost. Also, 50 percent of the original lens cost will be applied to the cost of any new lens order.
We are proud of the products we offer at Eyewear Select and take great care in inspecting each item. Although we thoroughly inspect all of our products for accuracy, occasionally an error may occur. If for any reason your prescription is inaccurate, we will promptly remake the lens at no charge to you.
Putting New Lenses Into Your Own Frame
We are happy to put new lenses into your existing frames. Just mail us the frame, along with a copy of the lens prescription. The only cost to you will be the cost of the lenses, plus a return shipping charge. As careful as we are, we are not responsible for damage to the customer's frame.
